Clerk-Front Desk Delta Hotels & Resorts
more than a month
Birmingham - England
State / City:
Job Number 23043219
Job Category Rooms & Guest Services Operations
Location Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Delta Hotels by Marriott Forest of Arden Country Club is the place for you! 

Explore our very big world 

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.  

The impact you’ll make  

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.  

What you’ll do  

  • Process guest check-ins, assigning rooms and activating room keys 

    • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns    

    • Answer, respond to and process all guest calls, messages, questions or concerns  

    • Give guests information and directions regarding property and local areas of interest 

    • Process check-outs and resolving any disputed charges 

    • Process payments and room charges   

      • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures   

        What we’re looking for  

        • A warm, people-oriented demeanour 

        • A team-first attitude   

          • Positive outlook and outgoing personality 

          • Flexibility, problem-solving skills and multi-tasking ability    

            Perks you deserve 

            We’ll support you in and out of the workplace by offering: 

            • Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important 

            • Meals - Tasty and Varied Meals in our Associate Dining Facility  

            • Uniform & dry-cleaning service 

            • Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more 

            • Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide  

              • Holidays - 20 days holiday plus 8 Bank Holidays increasing with service 

              • Pay - Annual Performance Related Pay Review  

              • Health - Cycle to work scheme 

              • Pension & Life Assurance 

                • Flexibility – do you need flexibility in your life, talk to us as we know work life balance is important  

                • Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service  

                • Develop and Grow - Comprehensive Training and Development programs 

                • Career - career progression opportunities are endless as the #1 leader in hospitality worldwide  

                • Celebrate - Awards and Recognition Celebrations 

                  • Events - Monthly Calendar of Associate Focused & Fun Events 

                    With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you! 

                    If this sounds like the perfect role for you apply online 


                    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law. 



                    With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World  ™ at Delta Hotels.