Finance Supervisor Marriott Hotels Resorts
more than a month
Hertfordshire - HERTFORDSHIRE
State / City:
Job Number 23065061
Job Category Finance & Accounting
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.


Effectively manages the day-to-day operation of the Finance Department to execute finance and accounting responsibilities for the property.  Provide assistance to the Director of Finance and Finance Manager in developing the annual business plan, operating budgets, forecasts, financial reports, tax compliance, and profit and loss statements.  Works through own team and influences department managers to ensure appropriate controls are in place to manage business risks.

Responsibilities encompass overseeing the Income Audit, Accounts Payable, Accounts Receivable & the General Cashier functions. In addition, the Finance Supervisor will ensure that all months end related General Ledger activity including Balance Sheet reconciliations is completed according to period end requirements. 

The role of the Finance Supervisor includes covering the following areas – but at any given time primary duties will be assigned on one or more areas:

  • Accounts Receivable
  • Credit Control
  • General Cashier
  • Accounts Payable
  • Events Billing
  • Income Audit
  • Associated month end responsibilities


    • Previous experience working within a self-accounting hotel is desirable.
    • Supervisory experience is desirable.

      Skills and Knowledge:

      • Ability to work collaboratively with hotel service team in providing exceptional customer service
      • Demonstrate leadership, teamwork & delegation skills
      • Strong problem-solving skills
      • Strong English communication skills (verbal, listening, writing)
      • Strong organization and working to deadline skills
      • Knowledge of overall hotel operations desirable but not essential
      • Ability to use standard software applications and hotel systems (e.g., Word, Excel, PowerPoint)
      • Must possess a high degree of numerical literacy
      • Pro-active, reliable & must display an extremely high degree of integrity
      • Able to work alone and within a team
      • Flexibility of hours due to period end requirements (which may include weekends and public holidays)

        Education or Certification

        • Excellent level of English essential
        • Bachelor’s degree preferable but not a pre-requisite


          Financial & Account Management

          • Supervise the functions of Income Audit, ensuring accurate daily Gross Revenue Report’s (GRR’s), leading to authentic Profit & Loss statements.  Ensure electronic circulation packs are complete and accurate on daily basis and distributed for signed off.  Ensure all concession and third-party revenue is reconciled daily, and interfaced systems are in balance.
          • Supervise the functions of Accounts Payable, ensuring the processing of all invoices for goods received/bought by the Hotel. Supervise purchasing and procurement procedures, particularly relating to correct documentation and authorization of expenditure, leading to accurate expenditure records.
          • Supervise functions of the General Cashier area, ensuring adherence to the Cash Handling LSOP and assist in the solution of any problems which may arise.
          • Supervise the Accounts Receivable function, ensuring invoices are sent out on timely basis, and with particular focus on credit control. 
          • Support and supervise Finance and Operational team to ensure KPI requirements are met and property is compliant.
          • Prepare and post and/or Review journals in General Ledger to ensure an accurate monthly Profit & Loss statement.
          • Prepare, review and maintain reconciliations of all balance sheet accounts to prove that figures are correct and further ensuring that all reconciliations are kept current.
          • Maintains a strong accounting & operational control environment which improves operations and profitability and manages business risks.  Ensures compliance with standard and local operating procedures (SOPs and LSOPs).
          • Advises the Director of Finance/Finance Manager on existing and evolving operating/financial issues. 
          • Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
          • Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making.
          • Assist in conducting of Annual Audits to ensure compliance with Marriott SOP’s and legislation.  Ensure action plans are set and followed through for identified weaknesses.
          • Supervise the day-to-day operational functions of the Finance Office.
          • Provide coverage for Finance Manager in times of absence (holidays etc) and support Director of Finance.
          • Assist the Finance Manager and the Director of Finance in any other functions as requested and to deputize for the Finance Manager in his/her absence.

                Human Resources

            • Ensures direct report associates participate in the department’s orientation program and receive the appropriate training to successfully perform their job.  Ensures team members are cross trained to support successful daily operations.
            • Assists Management in setting goals and expectations for direct reports using the performance appraisal process and holds staff accountable for successful performance; coaches’ team by providing specific feedback to improve performance. 
            • Assists in the development and retention of a diverse high calibre workforce to provide strong functional expertise to the property and the discipline.  Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.

              General Duties

              • Assisting the office with general day to day guest & internal queries.
              • Participating in morning meetings, 15-minute training sessions, departmental meetings and any other selected committees.
              • Maintain appropriate standards of conduct, dress/uniforms, and hygiene.
              • Communicate with all departmental managers and associates in professional and supportive manner.
              • Maintain a positive attitude to always work duties and colleagues.
              • Maintain a flexible approach and attitude to work and work hours.
              • Participate in any relevant training courses offered or that are mandatory.
              • Train new associates and managers (when necessary) on the hotels policies and procedures.
              • Assist fellow associates at times when help is required or when work level is low.
              • Cross train in other accounting functions and provide cover in other positions during times of absence.
              • Always strive to improve “job” knowledge.
              • Always keep work areas clean and tidy.
              • Follow the ISOP, LSOP and PCI standards for Credit Card processing.
              • Deal with client queries both written and by telephone in a professional, timely and prompt manner. Plan to answer client queries on a same day basis whenever possible.
              • Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently and accepting changes or additions in work hours that are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
              • Advise the Director of Finance/Finance Manager of any recurring difficulties and of discrepancies and investigate those differences.
              • Assisting the Finance Manager with any such necessary month-end processes.
              • Assist with preparation of documentation required for owner external audits.
              • Participate in Annual Control Audits schedule and complete within time specified.  Ensure supporting evidence is provided with audit to support checks, and detailed action plans produced for weaknesses where necessary.
              • Participate in Weekly General Cashier Float check schedule by surprise auditing General Cashier Float in allotted week and ensure is done on weekly basis by members of team.
              • Support nominated Departments at Month End with accrual checks and processing, P&L corrections, information requests and any other support as assigned by Finance Manager
              • Make recommendations to improve, enhance, or streamline work processes
              • Make recommendations to improve or enhance existing Local Standard Operating Procedures

                WHAT WE CAN OFFER YOU

                • Competitive Salary + 28 days holiday including bank holidays increasing after each year of service to a maximum of 35 days
                • 50% discount on Food & Beverage
                • 30% discount on Golf & Spa retail products
                • Childcare Vouchers
                • Length of service rewards and invitations to afternoon teas
                • Monthly/yearly recognition schemes
                • Extensive training both internally and externally
                • Worldwide career opportunities within Marriott hotels
                • Discounted associate room rates for you & friends and family
                • Professional learning and development opportunities
                • Free meals on duty and free uniform
                • Free car parking
                • Free use of Gym, Pool & Sauna
                • Play Golf for free and preferential rates for family & friends
                • Pension scheme
                • Cycle to work scheme
                    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

                  Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

                  Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

                  JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.